Thermotechnika Crown Cool
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+36 30 248 8995

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Frequently asked questions

Immediate answers to your questions

Frequently asked questions

Immediate answers to your questions

Frequently asked questions

Immediate answers to your questions

Where can I view the devices?

You can see some of our products in our refrigeration and kitchen technology showroom(1103 Budapest, Kőér utca 3/F). For current opening hours, please see the Contact menu.

Where can I collect the equipment I have ordered?

You can pick up the products in our showroom in Budapest or in our warehouses in Budapest and in the countryside. For contact details, please visit the Contact section.

How much will the device be delivered to my door?

For orders with a minimum net value of HUF 500 000, we deliver our products in stock to Budapest within 5 working days and to the countryside within 10 working days free of charge. For express delivery or delivery of kitchen equipment, please ask for our individual quotation. The free delivery discount cannot be combined with any other promotion or discount.

What is the warranty on the products?

The warranty period is 1 year for refrigeration equipment and 1 year for catering equipment and milk dispensers. Liebherr industrial products are guaranteed for 5 years. The conditions can be found under Warranty menu.

Do you sell used equipment?

We do not sell used machinery.

Can you call the service from anywhere in the country?

Yes, our national service network covers the whole country.

Is an extra shelf available for the refrigerators?

For most types, yes.

Why is the side of the refrigerator hot?

For some types, it is a natural process, the capacitor is where the heat is released.

What are the advantages of static/ventilation cooling?

Static advantages: lower price, less drying of the product.

Ventilation benefits: even temperature throughout the cooled space.

What is the reason for the outside of the refrigerator/counter glass to be damp?

Check that the outside temperature and humidity are as specified in the instructions for use. If these values are not correct, condensation may occur according to the laws of physics.

What is the reason for water standing in the bottom of the fridge?

This may be the case with some models with side-wall cooling, in which case do not set the cooler completely level, but tilt it backwards as little as possible to allow water to drain out.

The inside of the refrigerator is leaky, what is the reason?

Check that the refrigerator door closes properly and that the magnetic profile rubber is not contaminated. This may be typical for some sidewall cooled models, it is a natural process, the system defrosts at certain intervals.

What should I do if the glass inside the refrigerator/counter is getting damp?

In this case, please report the problem to our service team!

What can stain a stainless steel refrigerator?

Do not use acid/alkaline cleaning products for cleaning as they may cause staining.

What is the difference between air-cooled and water-cooled ice machines?

Things to know about the air-cooled machine: it cools itself with ambient air, so you can’t completely enclose the cooler, leaving room for ventilation. If the outside temperature is high, the ice-making capacity is reduced. The same applies if the condenser is not cleaned regularly. In addition, an increase in consumption must also be taken into account.

Information about the water-cooled machine: recommended for full installation. It cools itself with water, therefore increasing water consumption. Less sensitive to external temperature. It requires less maintenance than an air-cooled machine.

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